Privacy Policy

Effective Date: January 15, 2025

At StreamOnRipple, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you work with our API and integration testing services. We've written this in plain language because we believe you deserve to understand exactly what happens with your data.

Information We Collect

Information You Provide Directly

When you contact us or use our services, you might share personal details like your name, email address, company information, and project requirements. We also collect any technical specifications you provide for testing purposes. If you call our office at +6673297075, we may keep records of our conversations to better serve your needs.

Contact information including name, email, phone number, and business address
Company details and role information
Project specifications and technical requirements
Communication preferences and history
Payment and billing information when applicable

Technical Information We Gather

Our website collects standard technical information to help us improve your experience. This includes your IP address, browser type, device information, and how you navigate through our site. We also track which pages you visit and how long you spend reading our content. This helps us understand what information is most valuable to our visitors.

Testing Data

When we perform API and integration testing for your systems, we may temporarily access test data, API responses, and system logs. We treat this information with the highest level of security and only use it for the specific testing purposes you've authorized.

How We Use Your Information

We use your personal information primarily to provide our API and integration testing services effectively. This means analyzing your requirements, conducting thorough tests, and delivering comprehensive reports. We also use your contact information to communicate about project progress, schedule meetings, and send you relevant updates about our services.

Purpose	Data Used	Legal Basis
Service delivery	Contact info, project specs	Contract performance
Quality improvement	Usage data, feedback	Legitimate interest
Communication	Email, phone, preferences	Consent
Legal compliance	Business records	Legal obligation

We might also use aggregated, non-personal information to understand industry trends and improve our testing methodologies. For example, we might analyze common integration challenges across multiple projects to develop better testing frameworks, but we never share specific client details or proprietary information.

Information Sharing and Disclosure

We don't sell, rent, or trade your personal information to third parties. However, there are specific situations where we might need to share limited information to provide our services effectively or comply with legal requirements.

Service Providers

Sometimes we work with trusted third-party tools and services to deliver our testing solutions. This might include cloud hosting providers, testing frameworks, or communication platforms. These partners only receive the minimum information necessary to perform their specific functions, and they're contractually obligated to protect your data.

Legal Requirements

We may disclose your information if required by Thai law, court orders, or government regulations. We might also share information if we believe it's necessary to protect our rights, prevent fraud, or address security concerns. In such cases, we'll only share what's legally required and will notify you when possible.

We never share client testing data, API specifications, or proprietary technical information with other clients or third parties unless explicitly authorized in writing.

Data Security Measures

Protecting your information is fundamental to our business. We use industry-standard security measures including encrypted data transmission, secure storage systems, and regular security audits. Our team members receive ongoing training about data protection and privacy best practices.

SSL encryption for all data transmission
Secure, regularly backed-up storage systems
Multi-factor authentication for team access
Regular security assessments and updates
Strict access controls based on job requirements
Secure disposal of test data after project completion

While we implement strong security measures, no system is completely foolproof. We continuously monitor for potential threats and update our security practices based on the latest industry standards. If we ever experience a security incident that affects your information, we'll notify you promptly and explain what happened and what we're doing about it.

Your Privacy Rights

Under Thai privacy laws and international standards, you have several important rights regarding your personal information. We want to make exercising these rights as straightforward as possible.

Access and Correction

You can request a copy of the personal information we hold about you at any time. If you notice any errors or outdated information, just let us know and we'll update our records promptly. We typically respond to these requests within seven business days.

Data Portability

If you want to transfer your data to another service provider, we can provide your information in a commonly used, machine-readable format. This might be useful if you decide to work with a different testing service and want to transfer your project history.

Deletion Rights

You can ask us to delete your personal information in most circumstances. However, we might need to keep certain records for legal compliance, such as business transaction records required by Thai accounting laws. We'll explain any limitations when you make a deletion request.

To exercise any of these rights, simply email us at info@streamonripple.com or call our office. We'll verify your identity and process your request as quickly as possible. There's no charge for most requests, though we might apply a reasonable fee for excessive or repetitive requests.

Data Retention

We keep your personal information only as long as necessary to provide our services and meet legal requirements. For active projects, we maintain all relevant data throughout the engagement and for a reasonable period afterward to address any follow-up questions or additional testing needs.

Active project data: Maintained throughout engagement plus 12 months
Contact information: Kept for 3 years after last contact
Business records: Retained per Thai accounting requirements (5 years)
Website analytics: Aggregated data kept for 2 years
Test data and logs: Securely deleted within 90 days of project completion

When we no longer need your information, we securely delete or anonymize it. For technical testing data, we use secure deletion methods that make the information completely unrecoverable. We also regularly review our data holdings to identify information that's no longer needed.

International Data Transfers

Our primary operations are based in Thailand, but we sometimes use cloud services or tools that store data in other countries. When this happens, we ensure that your information receives adequate protection through appropriate safeguards such as standard contractual clauses or adequacy decisions.

If you're located outside Thailand and work with us, your information will be processed according to Thai privacy laws and this policy. We'll always inform you if your data will be transferred internationally and explain the protections in place.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email if we have your contact information, or by posting a prominent notice on our website.

We encourage you to review this policy periodically to stay informed about how we're protecting your information. The effective date at the top of this policy shows when it was last updated.

Cookies and Website Technology

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site. Most cookies we use are essential for the website to function properly, while others help us analyze usage patterns and remember your preferences.

You can control cookie settings through your browser preferences. Disabling certain cookies might affect some website functionality, but you'll still be able to access most content and contact us about our services.

Questions About Your Privacy

If you have questions about this privacy policy or how we handle your information, we're here to help. You can reach us at:

StreamOnRipple
238/1 Wua Lai Rd, Haiya Sub-district
Mueang Chiang Mai District, Chiang Mai 50100, Thailand

Email: info@streamonripple.com
Phone: +66 73 297 075

We typically respond to privacy inquiries within two business days and are committed to resolving any concerns you might have about your personal information.